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FAQ Transition Atari/Cryptic

 
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MessagePosté le: Ven 19 Aoû - 10:35 (2011)    Sujet du message: FAQ Transition Atari/Cryptic Répondre en citant

http://www.startrekonline.com/transition


We're happy to report that Cryptic Studios is now a wholly owned subsidiary of Perfect World Entertainment. These are exciting times for Cryptic! As we integrate more completely with Perfect World, our companies will come together to deliver quality MMO experiences.
As part of our separation from Atari and integration into Perfect World, we must make a variety of changes to our products, websites and services. Most of the more immediate changes players will see are cosmetic or are back-end modifications, but there are areas that you should be aware of. For example, we're swapping out logos, revising the Privacy Policy and changing Atari Tokens to Cryptic Points.
Naturally, you have questions and we’d like to answer them as best we can. So, please check out our FAQ and our Q&A Discussion Thread linked below to learn more about what this transition means for you.
PWE/CRYPTIC FAQ
PWE/CRYPTIC DISCUSSION THREAD

You can discuss this FAQ and other questions you may have related Perfect World and Cryptic Studios in our PWE/CRYPTIC Discussion Thread.
To learn more about Perfect World Entertainment, visit http://www.perfectworld.com.

PWE/CRYPTIC TRANSITION FAQ
Q: If I play Star Trek Online or Champions Online and I have Atari Tokens, will I be able to still use them in Cryptic's MMOs after the transition? Top
Yes. They'll just be called Cryptic Points.
Q: Will Cryptic remain its own entity or will it be absorbed into PWE? Top
Cryptic Studios is now a wholly owned subsidiary of Perfect World Entertainment.
Q: Will my Cryptic game account(s) become PWE account(s) or will they remain separate? Top
Not in the near-term, no. Your accounts will remain Cryptic accounts. There is a possibility that, in the future, we will merge account services with Perfect World. Should that happen, we will keep you apprised.
Q: Who will gain access to my personal data? Top
Your privacy and security are extremely important to us. During this transition our Privacy Policy will remain largely unchanged and access to your personal data will remain as restricted as ever, which we detail within the policy.
Q: What will happen to my Atari Tokens? Top
We've detailed exactly what happens to Atari Tokens for a user depending on what games the user plays and where they have purchased the tokens. Please see our Atari Tokens/Cryptic Points FAQ below.
Q: Will my Lifetime Subscription(s) still be honored? Top
Your Lifetime Subscription to Champions Online: Free for All and/or Star Trek Online will remain the same and will not be altered in any form. Your Lifetime Subscription is valid for the life of the game.
Q: Will the C-Store remain the same or will it change into PWE's virtual goods store? Top
Users of Cryptic Studios products should see no major signs of this change. The C-Store will continue to operate as normal.
Q: Will I be able to use Perfect World cards to purchase Cryptic Points? Top
Not immediately, no. But that is something that could happen pretty soon. It's probable.
Q: Will your dev teams be changing? Top
There are no plans to change the development team on any of our titles. If anything, we plan on increasing the number of team members to serve you better.
Q: Will your support teams change? Top
All of the GMs and Community Representatives you already know will be remaining. Our support team will grow as Cryptic Studios and Perfect World Entertainment combine resources.
Q: How will customer support work? Top
We have transitioned our Atari customer support related to Cryptic games to product-specific customer support for Cryptic titles. There should be no interruption in service.
Q: Will there be adjustments made to the CO/STO/NW Forum Guidelines? Top
Yes. As part of our integration, a great many things will change and be improved upon. Our Codes of Conduct and forum guidelines are no exception. But we do not have a firm timeline for when changes will be implemented.
Q: Does Cryptic still make Cryptic games? Top
Yes! Cryptic Studios will continue to operate Champions Online and Star Trek Online. Development will also continue as planned for Neverwinter and other unannounced titles.
ATARI TOKENS/CRYPTIC POINTS FAQ
Q: When will this virtual currency transition take place?
The Atari Tokens / Cryptic Points portion of the transition will begin on 8/18/2011 and it may take several days for all changes to take effect.
Q: What does this part of the transition entail exactly?
Cosmetically, all icons and associated Atari Token language convert into Cryptic Points. All associated terminology across Cryptic games and product websites also converts.
On a structural level, if you play Cryptic games and have purchased Atari Tokens, you will have Cryptic Points that you can continue using on Cryptic products. Your Atari Token balance will become a Cryptic Points balance. If you haven’t played any Cryptic games, your Atari Tokens will remain Atari Tokens and can only be redeemed for Atari game purchases.
Q: What about Cryptic virtual goods purchases going forward?
If you’d like to make purchases in the Champions Online: Free For All or Star Trek Online C-Stores, Cryptic Points will be accepted after the 8/18/2011 transition date. As stated above, if you are a player of Star Trek Online or Champions Online: Free For All and you retain a balance of Atari Tokens, those tokens will become Cryptic Points that can be used within Cryptic games. If you do not have a balance of Atari Tokens that convert into Cryptic Points, you may purchase Cryptic Points via our Cryptic websites for use in our C-Stores (essentially, little changes aside from the virtual currency designation).
Q: Will my Cryptic Points eventually become a PWE currency?
It is possible that as we continue to combine the Cryptic Studios and Perfect World systems, your Cryptic Points may eventually be converted into another virtual currency. We do not have a specific timeline for this, however. It's something that's being considered.
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